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Payment, Postage & Delivery
PAYMENT

The Vinyl Frontier accepts payment by most debit and credit cards via Worldpay. We also accept Paypal. Our website is designed largely to receive payment by these methods.

However, we also accept payment by Bank Transfer and, if you live in the UK and wish to pay by cheque or Postal Order, that's fine too. We will gladly reserve any item for you pending receipt of payment. Cheques and Postal Orders should be made payable to The Vinyl Frontier Ltd.


DELIVERY POLICY & POSTAGE COSTS
 
Buyer pays all postage and packing charges for all items.
 
Aside from small memorabilia items such as button badges and stickers, all our items are sent using Royal Mail’s domestic Signed-For and International Tracked & Signed-For services. This provides security for the buyer and for us as sellers.
 
United Kingdom
 
Records: Albums, 12” and 10” Singles
 
£4.50 for up to to 2 kg in weight by Royal Mail 2nd Class Small Parcels Signed-For. Please contact us if you intend to purchase a large number of items and we can make arrangements accordingly.
 
7” Singles, CDs, Single DVDs
 
£2.50 for the first item rising to £5.00 for up to 2kg in weight by Royal Mail 2nd Class Large Letter/Small Parcels Signed-For
 
CD/DVD Box Sets, Books, Programmes, Magazines etc
 
£4.50 for up to to 2 kg in weight by Royal Mail 2nd Class Small Parcels Signed-For. Please contact us if you intend to purchase a large number of items and we can make arrangements accordingly.
 
Badges, Stickers etc
 
£1.50 for up to ten items by Royal Mail 2nd Class Standard.
 
Europe/Rest Of The World
 
We operate a weight-based postage & packing policy for overseas deliveries and each item is assigned a weight to allow for overall calculation of postage costs.
 
Shipping is by Royal Mail Large Letter or Small Parcels International Tracked & Signed-For Airmail and is calculated from £10.00 (up to 100g) to £26.00 (2kg). As a guide, a single LP record would generally be charged at £14.00.
 
Items falling within this policy include LP Records, 10” and 12” Singles, 7” Singles, CDs and CD Box Sets, DVDs/Blu-Ray  and Box Sets, Videos, Cassettes, , Books, Programmes, Magazines and other memorabilia.
 
Badges, Stickers etc
 
£5.00 for up to ten items by Royal Mail International Standard Large Letter Airmail.


COMPLIANCE   
 
The Vinyl Frontier complies with all selling regulations, including Distance Selling Regulations and Data Protection laws.


PAYMENTS

The Vinyl Frontier Ltd uses Worldpay to process debit and credit card payments. We do not see or store any customer card details at any time.
 

RETURNS & REFUNDS
 
Returns are accepted on all items within 30 days of the date of purchase.
 
Items must be returned in their original condition. For example, a new and sealed item must be returned in its original, new and sealed condition.
 
Please contact us first if you wish to return an item that is not in its original condition. We will then advise you if we are able to accept the return of the item.
 
The buyer is responsible for return postage costs and will not receive reimbursement for original or return postage costs unless the item is faulty, damaged or significantly not as described.
 
If the item is damaged, faulty or significantly not as described, we will refund all original and return postage costs.
 
All item price and postage refunds will be credited to buyers upon safe receipt of the returned item. If the buyer chooses to return a damaged, faulty or significantly not as described item by any form of tracked delivery method which attracts additional postage costs, we will only refund the standard return delivery charge and not any additional costs.
 
Please contact us for full details of how to return an item and/or obtain a refund.